Privacy Policy – JLGames

1. Introduction

JLGames ("the Company," "we," "us," or "our") operates the online gaming platform accessible at jlgames.net ("the Platform"). This Privacy Policy describes how JLGames collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering on or using the JLGames Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside the JLGames Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

JLGames collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification purposes)
• Nationality and country of residence
• Email address and mobile phone number
• Residential address (including barangay, city, province, and postal code)
• Government-issued identification numbers (e.g., Philippine National ID, Passport, Driver's License)

2.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, bank account details for BPI, BDO, Metrobank)
• Transaction history, including deposits, withdrawals, and wager records
• Source of funds documentation where required for KYC compliance

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs, login timestamps, and activity records
• Game play history and betting patterns
• Platform interaction data (pages visited, features used, time spent)

2.4 Communications Data

• Records of communications with JLGames customer support
• Feedback, survey responses, and complaint records
• Email and in-platform message history

3. How We Collect Your Data

JLGames collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and publicly available information used to verify your identity or comply with anti-money laundering obligations.

4. How We Use Your Personal Data

JLGames uses your personal data for the following purposes:

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, JLGames processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 Service Providers

JLGames shares personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on JLGames's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

JLGames may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of JLGames's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.

6.4 No Sale of Personal Data

7. Cookies & Tracking Technologies

JLGames uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymized data about how players use the Platform, helping us identify and fix performance issues and improve the user experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate usage patterns on the Platform. Data collected is anonymized and used solely for internal analysis.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the JLGames Platform. JLGames does not use cookies to serve third-party advertising.

8. Data Retention

JLGames retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes.
• Technical and usage logs: Retained for up to twelve (12) months, unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with JLGames's data disposal procedures.

9. Data Security

JLGames implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and JLGames servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by JLGames:

• Right to be informed: The right to be notified of how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data JLGames holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update certain account information directly through your account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to JLGames's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact the JLGames Data Protection Officer using the contact details provided in Section 14 of this Policy. JLGames will respond to all verified data rights requests within thirty (30) days of receipt.

11. Children's Privacy

The JLGames Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. JLGames does not knowingly collect personal data from individuals under the age of 21.

If JLGames becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all balances forfeited, and the personal data deleted in accordance with our data disposal procedures. If you believe that a minor has registered on the Platform, please contact us immediately.

12. International Data Transfers

JLGames primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where personal data is transferred outside the Philippines, JLGames ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and NPC guidelines. JLGames does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

13. Updates to This Privacy Policy

JLGames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material, JLGames will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how JLGames protects your personal data.

14. Contact & Data Protection Officer

JLGames has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

Please include your registered account username and a clear description of your request or concern when contacting us. JLGames will acknowledge receipt of your request within five (5) business days and provide a substantive response within thirty (30) days.

If you are not satisfied with JLGames's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

This Privacy Policy was last reviewed and updated on January 1, 2026. Previous versions are available upon request.